SHIPPING AND RETURN POLICY

INTERNATIONAL SHIPPING FAQ

How long does it typically take to receive an international package?

-For international orders, there can be the occasional customs or courier delay which may affect your delivery timeframe. Typically with Regular USPS International Priority Mail, it takes roughly between 10-17 business days depending on where you are located. Please note that this timeframe may be extended as a result of unforeseeable USPS delays. Unfortunately this is out of our control, if it was up to us your package would be there asap but we really appreciate your understanding on any delays as always!

How much does it cost to ship a package internationally?

-The price of international shipment is dependent on a number of factors including the shipping option chosen at checkout, the weight of your Mare Cheia Swimwear items as well as the destination country. USPS calculates the cost once all factors have been accounted for in our system!

Will I have to pay a customs charge in my home country?

- Occasionally and completely randomly, the local customs office will assess additional customs fees and notify the recipient. This is an unfortunate part of international ordering at times and there is little that we can do to predict or avoid it, as it completely dependent upon the local governments in the recipient's home country.  It is impossible to determine which agencies will impose duties, this is not an issue that we have been able to resolve through regular Priority Mail International service. We are legally required on our end to claim the value of products purchased and our shipping platform automatically enters this information into the customs documents it creates.

I have not received an update in regards to my tracking information, what are the next steps?

- Not to worry! Information is generally available throughout the day with delivery scans usually updated towards the evening of the date of delivery or attempted delivery, when the mailperson returns from their route. Please note that there may be a delay in regards to USPS scanning updates. Delivery status information includes information about the date and time of delivery, or attempted delivery, a projection, if available, of when you can expect your package to arrive, and the location of the parcel (mailbox, reception desk, neighbor, etc.) • It does not include tracking of the package en route. However, additional scans may appear. • Item's mail class and/or service is displayed when available. • If it was mailed recently, information may not yet be available. Please try again later. • This does not mean that the item has not been mailed. It just means that it has not been scanned in as having been delivered. • If sender - check back at a later time (status information is usually updated every evening). -If there has not been an update on the USPS Tracking page in over 10 business days, our next step is to file an International Inquiry in order to gather more information regarding the whereabouts of your package. (please see International Inquiries below)

Once my package has been shipped, is there anyway to redirect the package?

- USPS Package Intercept service is not available for international shipments as this process requires coordination with a foreign postal administration. Once a package has left our facility we do not have the ability to redirect or intercept a package internationally.

How long before my order ships?

-We ask that all customers please allow our small team 3-5 business days to package and handle all orders before shipment.

Are return labels supplied for international returns?

- We do not supply return labels for international returns. The shipping cost incurred for returning item/s to Mare Cheia Swimwear for a refund are NOT covered or reimbursed by us.

What is an International Inquiry?

- An international inquiry is a claim filed regarding the status of a package. International claims require coordination with a foreign postal administration, they’re handled differently than domestic claims. The process for filing an international claim begins with an inquiry that only the U.S. sender can initiate. The U.S. Postal Service® will review and investigate the inquiry. If more information is found regarding the whereabouts of your package, USPS will notify the sender within 7-10 business days. If damage or loss is confirmed after the investigation, an information packet and claim form will be sent to you from the Customer Care Center.

Do you have the ability to expedite my shipment once it is in transit?

-Once a package is out of our possession, the liability then lies with the courier service to deliver your package in a timely manner. We do not have the ability to “speed up” or “expedite” a shipment once the package has left our facility (even though we wish we could!!).

Why does my tracking information indicate that my package is in a different country?

- We do not have control over the transit route chosen by USPS. At times packages will go through different processes, customs stops and/or shipping ports in order to get to their end destination in a timely manner. If it has been indicated on the USPS Tracking page that your package has stopped in a different country, this does not mean that your package has been redirected or will not arrive to the end destination.

 

REFUNDS, RETURNS, & EXCHANGES

Our goal of making you feel sexy and comfortable in your swimwear goes hand in hand with providing you with great customer service and you being completely happy with your purchase! 

DUE TO COVID-19 SAFETY PRECAUTIONS AND AVOID AND HEALTH CONCERN EVERY SALE IS FINAL. WE DO ENCOURAGE TO USE OUR MC VIRTUAL SERVICE THAT WE CAN CHAT AND SEE YOU AND MAKE SURE YOUR EXPERIENCE AND YOUR PURCHASE IS FINAL AND HAPPY. IF YOU RETURN A PIECE YOU WILL BE GIVEN A STORE CREDIT ON A DISCOUNT CODE THAT YOU CAN USE AT YOUR CONVENIENCE  

 

 

If Something from Our part is Damage our Return Address is:

SHOP MC SWIMWEAR

311 TERESA JORNET 2003

SAN JUAN, PUERTO RICO 00926

 We will cover the cost of the item and the cost of the shipping and make sure you have the item.